Exchange

Exchange is not possible after receiving the product.
If you wish to exchange it, please return the received product, and purchase the item again you'd like in exchange.

Refund

The refund period is within 14 days of receipt.
 Refunds are not possible if the period is exceeded.

If you wish to request a refund, please email the form below
: clientservice@rootscorp.co.kr.

Send us an email with all the required information so that we can assist you properly.
If you don't contact us using the form below, it may be difficult for us to respond.

INFORMATIONS NEEDED (Example)

- Order number: 20240111-0000111

- ID: 24SS

- Order Name: Badee

- Inquiries / Color / Size: Newness Jogger Pants / Black / S Size

- Type of inquiry: (Product / Delivery / Order / Exchange / Return / Refund / Other) : 

How may I help you?

*Refunds are processed after deducting return shipping fees, excluding the initial delivery fee. 

Upon receipt of the return, we will proceed with the applicable information as agreed.

*Refund shipping charges may differ from initial shipping charges.

No refund  
for ACC / Underwear.

Thank you,

Badee